If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the reception of the product. Returned products are integrally refunded, excluding transportation costs.
Before you return a product, please make sure that:
- The product was purchased/received in the last 30 days.
- The product is in its original packaging.
- The product has not been worn, washed or altered in any way and must not show any signs of use.
- The price paid for the product was 20$ (or equivalent in other currency) or more.
Refunds are not possible if the order was paid with cryptocurrencies. Exceptions apply if the order was over or under paid.
Refunds for Gift Cards
- Gift cards are only be refunded on the original payment method (meaning money refunded to the card or wallet used to pay for them).
- Can only be refunded up until 14 days after purchase.
- If the gift card was used (added to a Proton account) but not spent (the credits were not used to upgrade to a Proton plan), then the credits will be removed from the user's account and refunded to the original payment method used in the Proton shop order.
- If the gift card was used (added to a Proton account) and spent (the credits were used to upgrade to a Proton plan), the gift card cannot be refunded, but the credits prorated after the downgrade will remain in the user's account to be used for other Proton plans or services.
- Refunds are provider for only up to 3 purchased gift cards.
- Refunds for shop gift cards can only be processed through firstname.lastname@example.org and not the Proton customer support help desk.
If you received a damaged product, please notify us immediately for assistance
For any question about this policy, please contact us at email@example.com.